This is part of my long running series on how telemarketing really works. Serially successful Telephone Consumer Protection Act plaintiffs typically pick up a 'fan club' of angry telemarketers who, since they can't win in court, try to win outside of court. This case offers some lessons in the best practices of investigating unwanted calls and callers. Mark Dobronski is a successful TCPA plaintiff, and as he started getting the better of Savings Bank Mutual Life Insurance Com

Previously I wrote about what is a 30(b)(6) deposition and why do you want one, and I noted in another article about a TCPA plaintiff getting the run around that a foundational 30(b)(6) deposition might be useful. But what is a foundational 30(b)(6) deposition? A foundational 30(b)(6) deposition is typically done at the outset of a lawsuit and it isn't intended to get into the merits of the lawsuit, but to understand organization structure, how and where documents are retaine

If you are wondering where all these illegal telemarketing calls are coming from physically, most of the dialers sit in India, Pakistan, and the Philippines. It is common for one call center to dial the phones. Answered calls to be transferred to a different call center for screening, and a second round of screening to be done at yet a different call center before the call is transferred to an American business. If you are wondering how they got your phone number at all when

Have you given the gift of consent to a telemarketer without realizing it? The Ninth Circuit Court of Appeals has said the purpose of the TCPA (Telephone Consumer Protection Act) "aims to curb a particular kind of call: a call that a person does not expect to receive". However your personal definition of unexpected calls may conflict with the law. Here are common situations where you may have opened yourself up to telemarketing calls without realizing it, and things you can

the statutory damages for The most common telemarketing violations in Washington state In the summer of 2023 Washington State became one of the best states for protecting their citizens from telemarketers. These are the most common laws telemarketers flout and the statutory damages you could be awarded. Federal Law Before we get to state laws, let's start with federal laws that protect citizens in every state from harassing and privacy invading telemarketers. 47 U.S. Code § 2